1. The short version
- You can cancel a plan at any time. It stays active until your next billing date, and you are not charged again.
- You can ask for a refund within 7 days of a payment.
- We refund the unused part of that payment, based on the credits you have not spent.
- Billing mistakes are refunded in full.
2. Cancelling a plan
To cancel, open Settings → Billing → Manage payment and invoices in Deepshorts Studio. You can also email support@deepshorts.ai from the email on your account with the subject “Cancel my plan.”
Cancelling takes effect at your next billing date. Until then you keep your plan and its credits, and no further payment is taken. Credits you bought separately stay usable until they expire.
Moving to a smaller plan also takes effect at your next billing date. Cancelling does not by itself refund the current month; to ask for that, see the next section.
3. Refunds
You can request a refund within 7 days of the payment date. This applies to a first plan payment, a renewal, and a credit pack.
We refund the share of the payment you have not used. If that payment gave you 500 credits and you have spent 100 of them, we refund 80% of what you paid and remove the remaining credits from your account.
We refund the full amount, whether or not credits were used, if:
- you were charged twice for the same thing;
- you were charged after a cancellation had taken effect; or
- a fault on our side meant you could not use what you paid for.
We do not refund requests made after 7 days, credits already spent on work that was delivered, or credits that have expired. We also do not refund a social platform’s decision to reject, limit, or remove a post. A job that fails is not charged, so it uses no credits.
4. How to request a refund
- Email support@deepshorts.ai with the subject “Refund request.”
- Include the email on your account, the payment date or invoice number, and the reason. Do not send card details or passwords.
- We check the payment and your credit usage, then confirm the outcome and the amount by email.
5. How refunds are paid
Dodo Payments, our merchant of record, processes refunds to the original payment method. The time a refund takes to appear depends on your bank or payment provider.
6. Your legal rights
Nothing in this policy limits refund or cancellation rights you have under the law where you live. This policy forms part of our Terms & Conditions.